How to Get Free Medicaid Transportation to Medical Appointments

Illinois Medicaid pays for transportation to every covered medical appointment at zero cost to the patient. No copay. No deductible. No coinsurance. Federal law (42 CFR § 431.53) requires every state Medicaid program to provide non-emergency medical transportation (NEMT) to beneficiaries who have no other way to reach their medical care. In Illinois, this benefit is administered through managed care organizations (MCOs) and their contracted transportation brokers. Below is the step-by-step process to get your free rides.

Who Qualifies for Free Medicaid Transportation

You qualify if you meet all three of these criteria:

1. You are enrolled in an Illinois Medicaid managed care plan. Check your Medicaid card. If it shows a managed care plan name (Meridian, Molina, Blue Cross Community, CountyCare, Aetna Better Health, or YouthCare), you have NEMT coverage.
2. The appointment is for a Medicaid-covered service. Doctor visits, specialist consultations, dialysis, chemotherapy, physical therapy, mental health therapy, dental, vision, lab work, imaging, preventive screenings — all are covered.
3. You have no other way to get to the appointment. This means you do not have a working personal vehicle, you cannot use public transit due to a medical condition or disability, and no family member or friend is available to drive you.

The third criterion is self-reported. The transportation broker asks you to confirm that you have no other means of transportation. They do not require proof that you sold your car or documentation of your family's schedules.

Illinois Medicaid MCOs and Their Transportation Brokers

Each MCO contracts with a transportation broker to handle NEMT requests. Here are the major MCOs and their brokers as of 2026:

Managed Care Organization	Transportation Broker	Broker Phone
Meridian Health Plan	MTM	(888) 866-2958
Molina Healthcare	MTM	(888) 866-2958
Blue Cross Community	Varies by region	Call BCBS member services
CountyCare (Cook County)	MTM	(888) 866-2958
Aetna Better Health	Varies	Call Aetna member services

If you are unsure which MCO you belong to or cannot find the broker's phone number, call Dream Care Rides at (708) 505-6994. We work with all Illinois Medicaid MCOs and can help you identify your plan and broker.

Step-by-Step: How to Request Your Free Ride

Step 1: Gather Your Information

Before calling the broker, have these details ready:

• Your full name and Medicaid ID number (on your card)
• Date of birth
• Pickup address (your home, a facility, etc.)
• Destination address (doctor's office, hospital, clinic)
• Appointment date and time
• Your mobility level: Can you walk to a car (ambulatory)? Do you use a wheelchair? Do you need to lie down on a stretcher?
• Any special needs: supplemental oxygen, attendant assistance, companion rider

Step 2: Call the Transportation Broker

Call at least 3 to 5 business days before your appointment. Many brokers require 48 to 72 hours minimum notice for routine trips. For recurring trips (dialysis, chemo), you can set up a standing order so rides are automatically scheduled for every session.

Tell the broker:

• You need NEMT to a medical appointment
• Provide all the information from Step 1
• Confirm that you have no other means of transportation

Step 3: Get Authorization

For ambulatory trips (sedan), the broker usually authorizes the trip during the same phone call. For wheelchair or stretcher transport, the broker may require a Physician Certification Statement (PCS) from your doctor confirming you need that level of service. Your doctor's office can fax the PCS directly to the broker.

Dream Care Rides provides blank PCS forms to physician offices at no charge. Call us at (708) 505-6994 and we will fax or email the form to your doctor.

Step 4: Receive Trip Confirmation

The broker assigns a transportation provider and gives you a confirmation number, the provider's name, and the scheduled pickup time (usually 1 to 2 hours before your appointment to account for travel time and early arrival).

Step 5: Ride Day

The driver arrives at your pickup address at the scheduled time. If you requested door-to-door service, the driver comes to your door. If the driver is running late (rare but it happens), call the broker's phone number to check status.

After your appointment, the driver either waits for you (wait-and-return) or returns at a pre-scheduled time. Tell the broker at booking whether you need a round trip or one-way.

What Types of Appointments Are Covered?

Medicaid NEMT covers transportation to any Medicaid-covered medical service, including:

• Primary care — Annual physicals, sick visits, follow-ups
• Specialist visits — Cardiology, neurology, orthopedics, oncology, etc.
• Dialysis — 3 times per week, every week (dialysis transport details)
• Chemotherapy and radiation — Daily or weekly sessions (cancer treatment transport)
• Physical, occupational, and speech therapy — 2-3 times per week (PT transport details)
• Mental health therapy — Individual therapy, group therapy, psychiatric appointments (mental health transport)
• Dental appointments
• Vision and optometry
• Lab work and imaging (X-ray, MRI, CT scan, blood draws)
• Preventive screenings (mammograms, colonoscopies, etc.)
• Pharmacy (to pick up prescriptions, if the pharmacy visit is connected to a medical appointment)
• Hospital discharge — Transportation home after an inpatient stay (discharge transport)

Medicaid NEMT does not cover transportation to non-medical destinations like grocery stores, social outings, or personal errands. For those trips, private pay NEMT is available.

What If You Need Wheelchair or Stretcher Transport?

Wheelchair and stretcher NEMT are fully covered by Medicaid at no cost to the patient, but they require additional documentation:

Wheelchair Transport

A Physician Certification Statement (PCS) must confirm that the patient:

• Uses a wheelchair as their primary means of mobility
• Cannot safely transfer to a standard vehicle seat
• Needs a wheelchair-accessible vehicle with a ramp or lift

Illinois Medicaid wheelchair transport rates: $65 – $115 base + $3 – $6 per mile. The patient pays $0.

Stretcher Transport

The PCS must confirm that the patient:

• Must remain in a supine (lying down) position during transport
• Cannot sit upright for the duration of the trip
• Requires a stretcher-equipped ambulette

Illinois Medicaid stretcher transport rates: $300 – $525 base + $5 – $16 per mile. The patient pays $0.

For both wheelchair and stretcher transport, Dream Care Rides handles the PCS coordination with your doctor. Call (708) 505-6994 and we manage the paperwork.

Setting Up Standing Orders for Recurring Trips

If you have recurring medical appointments — dialysis three times a week, chemotherapy every Tuesday, physical therapy every Monday and Thursday — you do not need to call the broker before every single trip. Instead, request a standing order.

A standing order authorizes a recurring NEMT schedule for a set period (typically 30 to 90 days, renewable). Once approved, the transportation provider shows up at the same time on the same days without you needing to call each time.

To set up a standing order:

1. Call the transportation broker
2. Tell them you need recurring transport
3. Provide the schedule (days, times, pickup/destination)
4. Provide the PCS if wheelchair or stretcher level is needed
5. The broker authorizes the standing order and assigns a provider

Dream Care Rides is the preferred standing order provider for dialysis patients across Chicago's south suburbs. Our drivers know the dialysis centers, the shift schedules, and the patients by name. Call (708) 505-6994 to set up your standing order.

What to Do If Your Trip Request Is Denied

Trip denials happen, but you have rights. Common denial reasons and how to respond:

Denial: "Patient has other means of transportation"

The broker determined that you have access to a personal vehicle or public transit. Response: Call back and clarify your situation. Explain specifically why you cannot use a personal vehicle (medical condition, no car, no licensed driver in household) or public transit (wheelchair inaccessible, too far from bus stop, medical condition makes waiting outside unsafe).

Denial: "Missing Physician Certification Statement"

The broker needs a PCS for wheelchair or stretcher transport. Response: Contact your doctor's office and ask them to complete and fax the PCS to the broker. Dream Care Rides can provide the blank form. Call (708) 505-6994.

Denial: "Service not medically necessary"

The broker or MCO determined the appointment or transport level is not medically necessary. Response: Ask for the denial in writing. File an appeal with your MCO within 60 days. Include a letter from your doctor explaining the medical necessity. If the MCO upholds the denial, request a state fair hearing through the Illinois Department of Healthcare and Family Services at (877) 782-5565.

Tips for Smooth Medicaid NEMT Rides

• Book early. Call the broker 3 to 5 business days ahead. Last-minute requests may not be fulfilled.
• Be ready 15 minutes early. Drivers have multiple pickups. If you are not ready, the driver may leave after the allotted wait time.
• Confirm the day before. Call the broker the day before your appointment to verify your ride is still scheduled.
• Keep your phone on. The driver will call when they arrive.
• Know your rights. If the assigned provider no-shows, call the broker immediately. They must arrange alternate transportation. If you miss your medical appointment because the NEMT provider failed to show up, document it and report it to your MCO.
• Request Dream Care Rides by name. When you call the broker, you can request a specific NEMT provider. Ask for Dream Care Rides (NPI: 1033989991). We are Medicaid-enrolled and in-network with all major Illinois MCO brokers.

Private Pay Alternative

Sometimes you need a ride faster than the Medicaid broker can arrange it. Hospital discharge at 6 PM on a Friday? Urgent specialist appointment added tomorrow? Medicaid brokers may not be able to accommodate last-minute requests.

Dream Care Rides offers private pay NEMT for situations where Medicaid timing does not work. Rates start at $35 – $65 base for ambulatory trips. No authorization needed — call (708) 505-6994 and we schedule immediately.

For a full comparison of when to use Medicaid NEMT vs. private pay, read our private pay vs. Medicaid guide. For more about using private pay to supplement limited Medicaid trips, see our guide on supplementing Medicaid with private pay.

Frequently Asked Questions

Is Medicaid transportation really free?

Yes. Medicaid NEMT has zero cost to the patient. No copay, no deductible, no coinsurance. The MCO pays the NEMT provider directly. You never receive a bill for a Medicaid-authorized ride.

How do I get free rides to doctor appointments with Medicaid?

Call the transportation broker listed on your Medicaid MCO card at least 3 to 5 business days before your appointment. Provide your Medicaid ID, appointment details, and pickup/destination addresses. The broker authorizes the trip and assigns a provider. The ride is free. For help, call Dream Care Rides at (708) 505-6994.

Does Medicaid cover wheelchair transportation?

Yes. Medicaid covers wheelchair NEMT ($65 – $115 base + $3 – $6 per mile in Illinois) at zero cost to the patient. A Physician Certification Statement is required confirming the patient needs a wheelchair-accessible vehicle. Dream Care Rides coordinates the PCS paperwork with your doctor.

Can Medicaid transport take me to the pharmacy?

Medicaid NEMT covers transportation to pharmacies when the visit is connected to a covered medical service (for example, picking up a prescription after a doctor visit). Standalone pharmacy trips are not always covered. Check with your MCO's transportation broker.

What if my Medicaid ride does not show up?

Call the transportation broker immediately. They are required to arrange alternate transportation. If you miss your appointment because the NEMT provider no-showed, document the date, time, and confirmation number, then file a complaint with your MCO. The MCO must investigate and may reassign your future trips to a different provider.

Can I choose my own Medicaid NEMT provider?

In most cases, yes. When calling the broker, request Dream Care Rides by name (NPI: 1033989991). We are enrolled with Illinois Medicaid and in-network with all major MCO transportation brokers.

How many free rides does Medicaid provide per month?

There is no hard limit on the number of Medicaid NEMT trips per month in Illinois. Every covered medical appointment qualifies for transportation. Dialysis patients receiving 3 sessions per week get 12 to 13 round trips per month. Cancer patients receiving daily radiation get 20+ trips per month. The limiting factor is medical necessity, not a trip count.

Does Medicaid cover long-distance medical transportation?

Yes, when the medical service is not available locally. Prior authorization from the MCO is required for long-distance trips. Dream Care Rides provides long-distance Medicaid NEMT throughout Illinois and across state lines. Call (708) 505-6994 for help with long-distance Medicaid authorization.