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Healthcare Facility NEMT Solutions
NEMT Solutions for Healthcare Facilities
Reliable patient transport that reduces readmissions, improves discharge efficiency, and eliminates no-show appointments. Direct provider — no broker delays.
Why Facilities Choose Direct Provider Transport
Broker-dispatched NEMT creates delays, communication gaps, and inconsistent service. A direct provider partnership eliminates all three.
Reduce Readmissions
Patients who miss follow-up appointments are 10x more likely to be readmitted. Reliable transport closes the gap between discharge and follow-up care.
Faster Discharges
Average discharge-to-departure time under 45 minutes. No 2-hour waits for broker-dispatched transport. Free up beds faster.
Standing Orders
One setup call covers your entire recurring patient panel. No rebooking per session. Automatic dispatch on schedule.
Direct Communication
Your discharge coordinator calls our dispatch directly. No broker middleman. No hold queue. Real-time transport status updates.
Partner With Dream Care Rides
36 cities served. 50,000+ rides completed. 5.0 Google rating. 99% on-time arrival rate.
Choose the partnership tier that matches your facility's transport volume and operational needs.
Standard
Ad-Hoc Trips
- On-demand booking by phone or portal
- Standard dispatch priority
- Pay upfront per trip or net-30 invoicing
- Access to ambulatory, wheelchair, and stretcher
- Real-time trip status updates
MOST POPULAR
Preferred
Standing Orders + Priority Dispatch
- Everything in Standard, plus:
- Standing orders for recurring patients
- Priority dispatch — faster response times
- Dedicated account coordinator
- Monthly invoicing with volume discounts
- Detailed trip-level reporting included
Enterprise
Dedicated Fleet + Account Manager
- Everything in Preferred, plus:
- Dedicated vehicles assigned to your facility
- Named account manager with direct line
- Custom SLA with guaranteed response times
- Quarterly performance reviews and reporting
- Multi-facility coordination across locations
NEMT Solutions by Facility Type
Every facility type has unique transport patterns. We configure our service to match your operational workflow.
Hospitals & Health Systems
Discharge transport, inter-facility transfers, recurring outpatient appointments. Under 45-minute discharge pickup.
Learn moreDialysis Centers
Standing orders for MWF and T/Th schedules. Will-call return transport. Zero missed sessions.
Learn moreSkilled Nursing Facilities
Wheelchair and stretcher transport for medical appointments, specialist consults, and therapy sessions.
Learn moreRehabilitation Centers
Flexible scheduling for PT, OT, speech, and cardiac rehab. Service level adjustments as patients progress.
Learn moreOutpatient Clinics & Practices
Reduce no-show rates with reliable patient transport. Volume pricing for oncology, cardiology, wound care, and more.
Learn moreHow It Works for Facilities
1
Apply for Partnership
Submit your application online or call (708) 505-6994. Takes under 10 minutes.
Apply Now →2
We Visit Your Facility
Within 5 business days, our team visits to assess transport patterns and workflows.
3
Set Up Standing Orders & Protocols
We configure recurring schedules, dispatch protocols, and billing arrangements before go-live.
4
Start Booking
Book by phone at (708) 505-6994, online portal, or fax. Real-time updates from day one.
Three Ways to Book
Whether you're setting up a new partnership, scheduling a routine transport, or handling an urgent discharge — we have a form for that.
Partnership Application
Set up your facility as a Dream Care Rides partner. One application covers dispatch protocols, standing orders, and billing arrangements.
Get StartedStandard Transport Request
Book a scheduled ride for your patient. Pre-planned appointments, recurring visits, or one-time transports with full documentation.
Get StartedUrgent Transport Request
Same-day discharge, emergency transfer, or missed transport replacement. Includes financial responsibility acknowledgement for expedited service.
Get StartedSimple, Direct Billing
We bill your facility directly — no third-party billing, no MCO middlemen. Choose monthly invoicing or pay upfront per trip.
Direct Facility Invoicing
We bill your facility directly with detailed monthly invoices. Every trip is itemized by patient, date, service level, and mileage. Net-15 or net-30 terms available.
Upfront Payment Option
Prefer to pay as you go? Facilities can pay upfront per trip or prepay for a block of rides at discounted volume rates. No surprise charges.
Transparent Pricing
Ambulatory from $35, wheelchair from $65, stretcher from $300 — plus per-mile charges. Volume discounts for high-frequency facilities. No hidden fees.
Dedicated Account Support
Your facility gets a dedicated account coordinator who handles billing questions, reconciliation, and reporting. Call (708) 505-6994 for account inquiries.
Questions about billing or invoicing? Call our team directly.
Call (708) 505-699436 Cities Served50,000+ Rides Completed5.0 Google Rating99% On-Time ArrivalNPI #1033989991ADA-Compliant Fleet
Ready to Reduce Discharge Wait Times?
Apply for a facility partnership today. Most partnerships are operational within 5 business days. One application covers dispatch setup, standing orders, and billing arrangements.
Frequently Asked Questions
How do facility partnerships with Dream Care Rides work?
We set up a direct dispatch line for your facility. Your discharge coordinators or scheduling staff call our dispatch team directly — no broker hold queues. We establish standing orders for recurring patients and provide real-time status updates on all active transports. We bill your facility directly with monthly invoicing or upfront payment — simple and transparent.
What is the pricing structure for facility accounts?
Facility partners receive volume-based pricing. Ambulatory transport starts at $35 – $65 per trip, wheelchair at $65 – $115, and stretcher at $300 – $525, plus per-mile charges. We bill your facility directly — choose monthly invoicing or pay upfront. Volume discounts available for high-frequency accounts. Contact our facility partnerships team at (708) 505-6994 for a custom rate quote.
How does billing work for facility accounts?
We bill your facility directly. You can choose monthly invoicing (net-15 or net-30 terms) or pay upfront per trip. Every invoice is itemized by patient, date, service level, and mileage. No third-party billing, no MCO middlemen. Call (708) 505-6994 for billing questions.
What is your response time for hospital discharge transports?
For established facility partners, our average discharge-to-departure time is under 45 minutes. We maintain dedicated capacity for high-volume discharge partners and offer will-call service for unpredictable discharge timing. Pre-scheduled discharges receive guaranteed pickup windows.
How do standing orders work for dialysis centers?
One setup call covers your entire recurring patient panel. We program each patient's pickup time, treatment schedule (MWF or T/Th), home address, and service level. Transport dispatches automatically each session day. Schedule changes are handled with a single call to our dispatch line at (708) 505-6994.
Which hospitals and health systems do you currently serve?
We serve major health systems across Chicagoland and Northwest Indiana including Northwestern, Rush, UChicago Medicine, Stroger, Advocate Aurora, Franciscan Health, NorthShore, Loyola, Sinai Chicago, and Mercy Hospital. We also serve community hospitals, outpatient surgery centers, and rehabilitation facilities throughout our 36-city coverage area.
What types of vehicles are in your fleet?
Our fleet includes sedans and SUVs for ambulatory patients, ADA-compliant wheelchair vans with hydraulic lifts and Q-Trac securement, and stretcher ambulettes for bariatric and bed-bound patients. All vehicles are inspected monthly and equipped with GPS tracking. Call (708) 505-6994 for fleet details.
How quickly can a new facility partnership be set up?
Most partnerships are operational within 5 business days. Submit your application at dreamcarerides.com/facilities/apply, and our team visits your facility to assess workflows and transport patterns. Standing orders and dispatch protocols are configured before your go-live date.