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How is NEMT different from taxis?

NEMT, or Non-Emergency Medical Transportation, is designed for medical transit needs. Unlike regular taxis, our vehicles are equipped to handle medical equipment, and our drivers are trained to assist patients and caregivers, ensuring a smooth and safe journey.

Who can avail of the NEMT service?

Anyone needing safe and reliable transportation to and from medical appointments, pharmacies, rehabilitation centers, and more can use our NEMT services. It's especially beneficial for those with mobility challenges or specific medical conditions.

How do I book a ride with Dream Care Rides?

Booking is simple. Click on 'Sign Up', choose your desired service, provide trip details, and confirm. You'll receive a confirmation with all the necessary information. Alternatively, you can contact our customer support for assistance.

How much notice is required to book a ride?

We recommend booking at least 24 hours in advance to ensure availability. However, we do our best to accommodate last-minute requests depending on our fleet's availability.

How do you ensure passenger safety during the ride?

Safety is paramount at Dream Care Rides. Our vehicles are equipped with the latest safety features and undergo regular checks. Our drivers receive comprehensive training to handle various situations, ensuring a secure experience from pick-up to drop-off.

What kind of vehicles are used for NEMT services?

Our fleet includes wheelchair-accessible vans, sedans, and vehicles equipped to transport medical equipment safely. We choose vehicles based on the specific needs of each patient to ensure comfort and safety.

Can caregivers or family members ride along with the patient?

Yes, caregivers and family members are welcome to accompany the patient during the ride, ensuring comfort and support during transportation.

Do you offer transportation for long-distance medical appointments?

Yes, we provide long-distance medical transportation services for patients who need to travel outside their immediate area for appointments.

Are your drivers trained in assisting people with disabilities?

Yes, all of our drivers receive comprehensive training on how to assist individuals with disabilities, including those who require wheelchairs or other mobility aids.

What happens if I need to cancel or reschedule my ride?

If you need to cancel or reschedule, simply contact our customer support as soon as possible. We request at least 24 hours' notice to make necessary adjustments.

Is there an extra charge for wheelchair transportation?

No, there is no extra charge for wheelchair transportation. We ensure that all passengers, regardless of their mobility needs, receive the same quality service at a consistent rate.

What areas does Dream Care Rides cover?

Dream Care Rides currently covers a wide range of areas within Illinois. Please visit our website or contact customer support to check if your location is within our service area.

Do you offer transportation to non-medical appointments?

While our primary focus is medical transportation, we also offer transportation to other essential appointments, such as trips to the pharmacy or rehabilitation centers.

What payment methods do you accept?

We accept various payment methods, including credit cards, insurance, and Medicaid (where applicable). Please contact our team for more details on payment options.

Can I schedule recurring rides for regular medical appointments?

Yes, we offer the option to schedule recurring rides for regular medical appointments, ensuring timely and reliable transportation for ongoing treatments.

How do I know if NEMT is covered by my insurance?

We recommend contacting your insurance provider directly to check if NEMT services are covered. If needed, our team can assist in guiding you through the process.

What are your hours of operation?

Dream Care Rides operates 24/7, ensuring that transportation is available whenever you need it, even for early morning or late-night appointments.

How can I provide feedback on my experience with Dream Care Rides?

We value your feedback! After your ride, you’ll receive an email with a link to provide feedback on your experience. Your input helps us continually improve our services.

What if I have a special request for my ride?

We are committed to accommodating special requests whenever possible. Please inform us in advance of any specific needs, and we'll do our best to meet them.

How far in advance can I schedule my rides?

You can schedule rides as far in advance as you like. Whether it's for an upcoming medical appointment next week or next month, we are happy to accommodate.