We Are Here to Help You!

NEMT, or Non-Emergency Medical Transportation, is designed for medical transit needs. Unlike regular taxis, our vehicles are equipped to handle medical equipment, and our drivers are trained to assist patients and caregivers, ensuring a smooth and safe journey.

Anyone needing safe and reliable transportation to and from medical appointments, pharmacies, rehabilitation centers, and more can use our NEMT services. It's especially beneficial for those with mobility challenges or specific medical conditions.

Booking is simple. Click on 'Sign Up', choose your desired service, provide trip details, and confirm. You'll receive a confirmation with all the necessary information. Alternatively, you can contact our customer support for assistance.

We recommend booking at least 24 hours in advance to ensure availability. However, we do our best to accommodate last-minute requests depending on our fleet's availability.

Safety is paramount at Dream Care Rides. Our vehicles are equipped with the latest safety features and undergo regular checks. Our drivers receive comprehensive training to handle various situations, ensuring a secure experience from pick-up to drop-off.

Our fleet includes wheelchair-accessible vans, sedans, and vehicles equipped to transport medical equipment safely. We choose vehicles based on the specific needs of each patient to ensure comfort and safety.

Yes, caregivers and family members are welcome to accompany the patient during the ride, ensuring comfort and support during transportation.

Yes, we provide long-distance medical transportation services for patients who need to travel outside their immediate area for appointments.

Yes, all of our drivers receive comprehensive training on how to assist individuals with disabilities, including those who require wheelchairs or other mobility aids.

If you need to cancel or reschedule, simply contact our customer support as soon as possible. We request at least 24 hours' notice to make necessary adjustments.

No, there is no extra charge for wheelchair transportation. We ensure that all passengers, regardless of their mobility needs, receive the same quality service at a consistent rate.

Dream Care Rides currently covers a wide range of areas within Illinois. Please visit our website or contact customer support to check if your location is within our service area.

While our primary focus is medical transportation, we also offer transportation to other essential appointments, such as trips to the pharmacy or rehabilitation centers.

We accept various payment methods, including credit cards, insurance, and Medicaid (where applicable). Please contact our team for more details on payment options.

Yes, we offer the option to schedule recurring rides for regular medical appointments, ensuring timely and reliable transportation for ongoing treatments.

We recommend contacting your insurance provider directly to check if NEMT services are covered. If needed, our team can assist in guiding you through the process.

Dream Care Rides operates 24/7, ensuring that transportation is available whenever you need it, even for early morning or late-night appointments.

We value your feedback! After your ride, you'll receive an email with a link to provide feedback on your experience. Your input helps us continually improve our services.

We are committed to accommodating special requests whenever possible. Please inform us in advance of any specific needs, and we'll do our best to meet them.

You can schedule rides as far in advance as you like. Whether it's for an upcoming medical appointment next week or next month, we are happy to accommodate.