Privacy Policy

Dream Care Rides ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dreamcarerides.com  or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

HIPAA Compliance

Dream Care Rides complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality, integrity, and security of your Protected Health Information (PHI). We are committed to maintaining the privacy of your health information in accordance with federal and state laws.

• We use administrative, technical, and physical safeguards to protect your PHI.
• We only use or disclose your PHI as necessary for treatment, payment, or healthcare operations, or as otherwise permitted by law.
• We provide you with rights regarding your PHI, including the right to access, amend, and request restrictions on the use or disclosure of your PHI.
• We will notify you in the event of any unauthorized access, use, or disclosure of your PHI.
• If you have questions about how we handle your PHI or wish to file a complaint, please contact our HIPAA Compliance Officer at the details provided below.

Information We Collect

Personal Data: We collect personal information that you provide to us, such as your name, email address, phone number, and other contact information when you book a ride, request a quote, or interact with our customer service team.

Usage Data: We automatically collect certain information when you visit our website or use our services, including your IP address, browser type, operating system, device type, access times, and pages you have viewed directly before and after accessing the website.

Payment Information: When you make a payment through our platform, we collect payment details, such as credit or debit card information, which are processed securely by our payment processor.

Location Data: For service optimization, we may collect and use location data provided by your device or input manually during booking.

Biometric Information: If we collect biometric data, such as facial scans or other unique identifiers, we will:

• Inform you in writing about the purpose and duration of use for biometric data.
• Obtain your written consent before collecting or storing biometric data.
• Use and retain biometric data only for the purposes disclosed to you.
• Permanently delete biometric data within three years of your last interaction with us unless required by law.

We will not sell, lease, trade, or otherwise profit from your biometric data.

How We Use Your Information

We use the information we collect in the following ways:

• To provide and manage our services.
• To process your transactions and bookings.
• To send administrative information such as confirmations, updates, and support notifications.
• To improve our website, app, and services based on your feedback and usage data.
• To send marketing communications that may be of interest to you, with your consent where required.
• To enhance the safety and security of our services and detect potential fraud.

Sharing Your Information

We may share your information with:

• Service providers who assist in the delivery of our services.
• Affiliates and business partners for promotional purposes, subject to applicable data protection laws.
• Law enforcement or regulatory agencies if required by law or to protect the rights, property, or safety of our users or others.
• Third parties in connection with a merger, sale, or acquisition of all or a portion of our business.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. These measures include encryption, firewalls, secure servers, and access controls. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or misuse.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access your personal data.
• The right to rectification of inaccurate or incomplete information.
• The right to deletion of your personal information, subject to legal or contractual obligations.
• The right to restrict processing of your data in certain circumstances.
• The right to data portability.
• The right to object to processing of your data for specific purposes.
• The right to withdraw consent where processing is based on consent.
• The right to request detailed information on how your personal data is shared and with whom.
• The right to opt-out of the sale of your personal information, where applicable.

Do Not Track

Our website does not currently respond to Do Not Track (DNT) signals. If you would like to limit tracking, you may adjust your browser settings or opt out of analytics and tracking services via third-party platforms.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you promptly, as required under applicable state and federal laws. Notifications will be sent via email or other direct communication, depending on the severity of the breach. We will also work with relevant authorities to address and mitigate the impact of the breach.

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information. Parents or guardians who believe their child has provided us with personal information may contact us for immediate assistance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy and, where appropriate, providing additional notice (e.g., via email or a notification on our website). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Dispute Resolution

Any disputes arising under this Privacy Policy will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. This clause does not apply where prohibited by law.

Contact Us

If you have any questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

• Email: info@dreamcarerides.com
• Phone: +1 (708) 505-6994
• Address: 2501 Chatham Rd Suite R, Springfield, IL 62704