Skip to main content
Legal

Privacy Policy

Last Updated: July 17th, 2026

Dream Care Rides (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dreamcarerides.com or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

HIPAA Compliance

Dream Care Rides complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality, integrity, and security of your Protected Health Information (PHI). We maintain the privacy of your health information in accordance with federal and state laws.

  • We use administrative, technical, and physical safeguards to protect your PHI.
  • We only use or disclose your PHI as necessary for treatment, payment, or healthcare operations, or as otherwise permitted by law.
  • We provide you with rights regarding your PHI, including the right to access, amend, and request restrictions on the use or disclosure of your PHI.
  • We will notify you in the event of any unauthorized access, use, or disclosure of your PHI.
  • If you have questions about how we handle your PHI or wish to file a complaint, please contact our HIPAA Compliance Officer at the details provided below.

Information We Collect

Personal Data: We collect personal information that you provide to us, such as your name, email address, phone number, and other contact information when you book a ride, request a quote, or interact with our customer service team.

Usage Data: We automatically collect certain information when you visit our website or use our services, including your IP address, browser type, operating system, device type, access times, and pages you have viewed directly before and after accessing the website.

Payment Information: When you make a payment through our platform, we collect payment details, such as credit or debit card information, which are processed securely by our payment processor.

Location Data: For service optimization, we may collect and use location data provided by your device or input manually during booking.

Biometric Information: If we collect biometric data, such as facial scans or other unique identifiers, we will:

  • Inform you in writing about the purpose and duration of use for biometric data.
  • Obtain your written consent before collecting or storing biometric data.
  • Use and retain biometric data only for the purposes disclosed to you.
  • Permanently delete biometric data within three years of your last interaction with us unless required by law.

We will not sell, lease, trade, or otherwise profit from your biometric data.

How We Use Your Information

We use the information we collect in the following ways:

  • To provide and manage our services.
  • To process your transactions and bookings.
  • To send administrative information such as confirmations, updates, and support notifications.
  • To improve our website, app, and services based on your feedback and usage data.
  • To send marketing communications that may be of interest to you, with your consent where required.
  • To enhance the safety and security of our services and detect potential fraud.

Sharing Your Information

We may share your information with:

  • Service providers who assist in the delivery of our services.
  • Affiliates and business partners for promotional purposes, subject to applicable data protection laws.
  • Law enforcement or regulatory agencies if required by law or to protect the rights, property, or safety of our users or others.
  • Third parties in connection with a merger, sale, or acquisition of all or a portion of our business.

Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with any third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

Additional Disclosures: We may disclose Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy.

Text Messaging Opt-In: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS/Text Messaging Program

Dream Care Rides offers an SMS/text messaging program to send you transactional messages related to your rides, including booking confirmations, ride receipts with a secure link to your booking details, ride status and reminder notifications, and reminders about ride quotes you have requested.

How you opt in: SMS consent is optional and is never a condition of booking, purchase, or payment. Providing your mobile phone number does not opt you in, and neither does agreeing to our Terms and Conditions. You opt in only by ticking an unchecked box yourself, in one of two places: the box labelled “Optional” in the order-summary panel when booking at https://dreamcarerides.com/booking, which is visually separated from the required cancellation-policy and terms checkbox above it and never blocks a booking when left unchecked; or on our standalone sign-up page at https://dreamcarerides.com/text-alerts, whose only purpose is collecting that consent and whose submit button stays disabled until you tick the box. We record the date, time, and which of the two forms the consent came from.

Message frequency & cost: Message frequency varies based on your ride activity. Message and data rates may apply. Your mobile carrier’s standard messaging and data rates will apply to any messages you send or receive.

How to opt out or get help: You can cancel the SMS service at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you a confirmation message and then stop sending you text messages. For help, reply HELP to any message, or contact us at (708) 505-6994 or info@dreamcarerides.com.

Privacy of mobile numbers: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with the vendors that help us operate the messaging service (such as our messaging platform and phone carriers) solely to deliver these messages to you. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. These measures include encryption, firewalls, secure servers, and access controls. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or misuse.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access your personal data.
  • The right to rectification of inaccurate or incomplete information.
  • The right to deletion of your personal information, subject to legal or contractual obligations.
  • The right to restrict processing of your data in certain circumstances.
  • The right to data portability.
  • The right to object to processing of your data for specific purposes.
  • The right to withdraw consent where processing is based on consent.
  • The right to request detailed information on how your personal data is shared and with whom.
  • The right to opt-out of the sale of your personal information, where applicable.

Do Not Track

Our website does not currently respond to Do Not Track (DNT) signals. If you would like to limit tracking, you may adjust your browser settings or opt out of analytics and tracking services via third-party platforms.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you promptly, as required under applicable state and federal laws. Notifications will be sent via email or other direct communication, depending on the severity of the breach. We will also work with relevant authorities to address and mitigate the impact of the breach.

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information. Parents or guardians who believe their child has provided us with personal information may contact us for immediate assistance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date at the top of this policy and, where appropriate, providing additional notice (e.g., via email or a notification on our website). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Dispute Resolution

Any disputes arising under this Privacy Policy will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. This clause does not apply where prohibited by law.

Contact Us

If you have any questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

  • Email: info@dreamcarerides.com
  • Phone: +1 (708) 505-6994
  • Address: 20000 Governors Dr Suite 103H, Olympia Fields, IL 60461