Trust & Safety

BBB Accredited

Accredited since 2026. Dream Care Rides meets the BBB's rigorous standards for trust, advertising, and customer responsiveness.

5.0 Google Rating

92 Google reviews from real patients and healthcare facilities. Our perfect rating reflects consistent, reliable service on every trip.

Licensed & Insured

• ✓ NPI #1033989991
• ✓ Fully licensed in IL & IN
• ✓ Commercial auto insurance
• ✓ General liability insurance

Trained Staff

• ✓ Background-checked drivers
• ✓ CPR/First Aid certified
• ✓ HIPAA compliant
• ✓ Ongoing safety training

ADA Compliant Fleet

• ✓ Wheelchair ramps & hydraulic lifts
• ✓ Stretcher-equipped ambulettes
• ✓ Bariatric-ready vehicles
• ✓ Regular safety inspections

HIPAA & Privacy

• ✓ HIPAA-compliant operations
• ✓ Protected patient health info
• ✓ Secure booking & records
• ✓ Staff privacy training

— Sheree Clark

— KC

— Lakeisha Hall

Founded

Dream Care Rides launches in Olympia Fields, IL with a mission to provide safe, dignified medical transportation

First 100 Rides

Completed first 100 patient trips across Chicagoland and Northwest Indiana

5.0 Google Rating

Achieved a perfect 5-star Google rating from patients and facilities

BBB Accredited

Earned Better Business Bureau Accreditation for meeting the highest standards of business practice

Patient Safety Protocols

Every trip follows a standardized safety checklist. Drivers confirm passenger identity, verify pickup and drop-off details, and assist with boarding and exiting the vehicle. Wheelchair and stretcher passengers are secured using manufacturer-rated restraints. If anything feels off, our dispatch team is one call away at (708) 505-6994.

Vehicle Maintenance & Inspection

Our fleet undergoes routine preventive maintenance and pre-trip inspections. ADA-accessible vehicles are equipped with hydraulic lifts, ramps, and wheelchair securement systems that are tested before every shift. We maintain detailed service logs for every vehicle in the fleet.

Driver Training & Certification

Drivers complete a multi-phase onboarding program covering defensive driving, passenger assistance techniques, wheelchair securement, and emergency response. All drivers hold valid CPR and First Aid certifications and participate in recurring safety refreshers throughout the year.

HIPAA Compliance & Privacy

Dream Care Rides handles patient information with the same level of care expected from any healthcare provider. All staff complete annual HIPAA training, trip data is encrypted, and we never disclose personal health information without proper authorization. Questions about our privacy practices? Call (708) 505-6994.

Is Dream Care Rides insured?

Yes. Dream Care Rides carries comprehensive commercial auto insurance and general liability insurance that meet or exceed all state requirements in Illinois and Indiana. Our coverage protects every passenger on every trip. For proof of insurance, call us at (708) 505-6994.

Are your drivers background checked?

Every Dream Care Rides driver undergoes a thorough background check before their first trip. We screen for criminal history, driving record violations, and substance abuse. Drivers must also maintain CPR/First Aid certification and complete HIPAA compliance training. Call (708) 505-6994 to learn more about our hiring standards.

Is Dream Care Rides HIPAA compliant?

Yes. Dream Care Rides follows all HIPAA regulations for protecting patient health information. Our drivers, dispatchers, and office staff complete annual HIPAA training. Patient data is encrypted in transit and at rest, and we never share personal health information without proper authorization.

How can I verify Dream Care Rides credentials?

You can verify our credentials through multiple public sources. Our NPI number (1033989991) is searchable on the CMS NPPES registry. Our BBB accreditation is listed on bbb.org. Our Google Business Profile shows our 5.0-star rating with 92 reviews. You can also call us directly at (708) 505-6994 to request documentation.

What type of vehicles does Dream Care Rides use?

We operate a fleet of ADA-compliant vehicles including sedans and SUVs for ambulatory patients, wheelchair-accessible vans with ramps and hydraulic lifts, and stretcher-equipped ambulettes for patients who cannot sit upright. All vehicles are regularly inspected and maintained.

Does Dream Care Rides serve areas outside of Illinois?

Yes. Dream Care Rides serves Illinois and Northwest Indiana, including cities like Hammond, Gary, Merrillville, and Munster. We also provide long-distance medical transport across state lines. Call (708) 505-6994 to confirm service in your area.

How does Dream Care Rides protect patient privacy?

Dream Care Rides is fully HIPAA compliant. All staff receive privacy training, patient health information is securely stored, and we never share personal details with unauthorized parties. Our booking and records systems use encryption to protect your data.

Can I verify Dream Care Rides credentials?

Yes. You can verify our BBB accreditation at bbb.org, look up our NPI #1033989991 on the CMS NPPES registry, and read our 92 reviews on Google. We are fully transparent about our licensing, insurance, and qualifications.