Medicaid Transportation. On Time. Every Time.

Correct, for trips starting within 6.5 miles of our Olympia Fields or Palatine bases. If you have Illinois Medicaid (Fee-for-Service or Managed Care) and your trip starts in that service radius, your non-emergency medical transportation is a covered benefit. We bill Medicaid directly. You pay nothing out of pocket for covered rides.

A Prior Authorization (PA) is pre-approval from Medicaid or your health plan confirming that your transportation is medically necessary and covered. You request it by calling Transdev (for FFS) or your managed care plan. We have a complete step-by-step guide with phone scripts above — most patients finish in one phone call. We can even join the call with you.

Once you submit your PA number to us, we typically schedule your rides within 24 hours. You will get a text with your driver's name and your first pickup time.

No problem. Look at the front of your insurance card — it will show your plan name. If you are still unsure, give us your Medicaid ID number and we will check for you. Call us at (866) 507-5724 or include your Medicaid ID on the intake form.

All Medicaid rides in Illinois are provided at the curb-to-curb level. Your driver picks you up at the curb outside your home and drops you off at the curb of your medical facility. This is the standard service level set by the state for all Medicaid transportation providers. If you need extra help getting from your door to the vehicle, we offer affordable Door-to-Door and Hand-to-Hand upgrades as a private pay add-on.

Yes. Your attendant or companion rides free on every Medicaid trip. Just let us know when you schedule so we have a seat ready. There is no extra charge for an additional passenger.

We operate sedans (ambulatory transport), wheelchair-accessible vans with hydraulic lifts, and stretcher/gurney vehicles including Broda Traversa chairs. Whatever your mobility needs, we have the right vehicle.

We assign a consistent driver to your recurring schedule whenever possible. Your driver will learn your route, your preferences, and your needs. This is one of the biggest differences between us and a broker — you are not a random trip number.

Call us at (866) 507-5724. We will walk you through it step by step. We provide phone scripts with exactly what to say, a checklist of what to have ready, and we will tell you exactly who to call and what to expect.

We will help you understand the denial reason and assist with the appeal. Common reasons include missing documentation or incorrect information. In most cases, you can resubmit with additional documentation from your doctor and get approval. Call us and we will guide you through the resubmission process.

Medicaid transportation is a covered benefit under Illinois Medicaid that provides free rides to and from medical appointments for eligible members. To use Medicaid transportation, you need a valid Medicaid ID and a Prior Authorization from your plan. Dream Care Rides is an enrolled Medicaid transportation provider for trips starting within 6.5 miles of our Olympia Fields and Palatine bases. Call (708) 505-6994 or (866) 507-5724 and we will walk you through the entire process, from checking your eligibility to getting your PA approved and scheduling your first ride.