Safe, Compassionate Non-Emergency Medical Transportation
DreamCareRides: Where Compassion Meets Safe, Reliable Transportation
Affordable private pay rides designed with your comfort, safety, and peace of mind. Transparent pricing — no hidden fees. Ambulatory, wheelchair, and stretcher services with professional, caring drivers.
Who We Serve
One Network, Every Stakeholder
From patients needing a ride, to facilities coordinating transport, to MCOs expanding their network — Dream Care Rides is the trusted partner for every stakeholder in NEMT.
SNFs, Hospitals & Clinics
Healthcare Facilities
Dedicated NEMT for your patients. Reduce no-shows, improve outcomes, and streamline your discharge and recurring transport coordination with a single partner.
- Dedicated account management & dispatch
- Online scheduling portal & confirmations
- Proactive communication at every milestone
- Flexible billing — per-trip or monthly invoicing
Law Firms, Case Managers & Corporate
Business
Dedicated NEMT accounts for law firms handling PI/workers comp cases, case managers coordinating patient transport, and corporate clients needing employee medical transportation.
- Net-30 invoicing & dedicated account management
- Workers Comp & Personal Injury specialization
- HIPAA-compliant documentation & reporting
- All service levels: AMB, WCH & STR
Individuals & Families
Individual
Need a safe, reliable ride to your medical appointment? We provide affordable, quality non-emergency medical transportation with trained, compassionate attendants for every ride.
- Ambulatory, wheelchair & stretcher transport
- Curb-to-Curb through Bed-to-Bed service levels
- Real-time ride tracking & proactive updates
- Transparent pricing — no hidden fees
Medicare, Medicaid & Managed Care
MCOs & Health Plans
Need a credentialed NEMT provider in your network? Dream Care Rides delivers consistent, on-time transportation for your members — stretcher, wheelchair, bariatric, and ambulatory.
- Credentialed, insured & compliance-ready
- Stretcher & bariatric capabilities in-house
- Flexible payment terms with FIFCA documentation
- Coverage across Illinois, Indiana & expanding
Why Dream Care Rides
Why Passengers & Families Trust Us
Every passenger treated like family — warmth, professionalism, genuine care.
Trusted Professionals
Background-checked, CPR-certified drivers and attendants. Rigorous training in patient care and safe transport.
Tailored to Every Ride
Ambulatory, wheelchair, or stretcher — every trip customized to your exact needs. We prepare for you specifically.
Transparent Private Pay
Clear, upfront pricing. Itemized quote before confirming. What we quote is what you pay.
What Sets Us Apart
Our Three Uniques
The differentiators that make Dream Care Rides the preferred choice.
Full-Service Assistance
We offer multiple hands-on service levels based on the rider's needs: Curb-to-Curb, Hand-to-Hand, Door-to-Door, Door-Through-Door, Room-to-Room, and Bed-to-Bed (including stair assistance).
Companion-Level Support
For higher-acuity trips (especially stretcher), we provide attendant/companion service and wait & return options for seamless round-trip care.
No-Surprises Reliability
Transparent pricing + streamlined booking with confirmations and proactive updates to keep families and facilities in the loop every step of the way.
What We Offer
Our Services
Affordable non-emergency medical transportation tailored to your specific needs — no hidden fees.
Ambulatory Services
Ideal for those who can walk independently or require minimal assistance.
Wheelchair Transportation
For passengers using wheelchairs — please specify if you use a Standard, XL/Bariatric, or Specialized model. Our vehicles and expert staff ensure safe, accessible travel.
Stretcher Services
For patients requiring a lying-down position, choose between:
- The Advanced Broda Traversa Stretcher: Enjoy superior comfort with adjustable seating, tilt, and recline features that reduce discomfort and prevent pressure sores.
- Conventional Gurney/Stretcher Options: Reliable, standard equipment for traditional stretcher transport.
Care Levels
Service Levels by Trip Type
Each trip type offers specific care levels tailored to your mobility needs.
Ambulatory
Curb-to-Curb
We pick you up directly from the curb — ideal if you can safely walk to the vehicle on your own.
Door-to-Door
We come directly to your door for both pickup and drop-off, providing extra convenience when mobility is a concern.
Hand-to-Hand
We personally hand you off to a trusted caregiver or facility staff at both ends of your trip.
Wheelchair
Curb-to-Curb
Wheelchair pickup at the curb with certified tie-downs and hydraulic lift boarding.
Door-to-Door
We bring the wheelchair to your door, assist with boarding, and deliver you door-to-door.
Door-through-Door
Full assistance navigating stairs, elevators, and hallways inside your building to and from the vehicle.
Stretcher
Door-through-Door
Stretcher transport with trained attendants assisting through building interiors on both ends.
Bed-to-Bed
Full stretcher service from your bed at the origin to your bed at the destination, ensuring continuous care.
Room-to-Room
Our most comprehensive level — escort from any room at your origin facility to the specific room at your destination.
Trip Options
Flexible Pickup Options
Choose the pickup option that works best for every leg of your trip.
Scheduled Pickup
Driver arrives at a predetermined time. Plan your day with confidence.
Will Call
Call us when you’re ready — ideal for flexible appointment end times. We dispatch immediately.
Wait and Return
Driver stays on-site throughout your appointment for a seamless round trip.
Beyond Standard Transport
Specialized Services
We understand that every journey has unique requirements. That's why we offer a range of specialized services, organized into clear categories.
Accessibility & Assistance
Stair Assistance: Our expert team helps navigate stairs at both pickup and drop-off, ensuring smooth transitions in any environment.
Bariatric Transportation: Specialized vehicles and equipment designed to offer extra space and safety for bariatric passengers.
Equipment Rentals
Wheelchair Rentals: Reliable rental options to ensure you have the right equipment for your journey.
Oxygen Rentals: Supplemental oxygen during transit with the necessary equipment to support a secure and comfortable ride.
Extended Journey Solutions
Long Distance Rides: Dependable transportation for extended trips, ensuring you arrive on time no matter the distance.
Custom Solutions: Tailored services to meet any unique transportation requirements you may have.
Featured Equipment
Why Choose the Broda Traversa?
When a stretcher ride is needed, comfort, safety, and reliability are paramount. The Broda Traversa redefines non-emergency transport.
Superior Comfort Over Traditional Stretchers
Unlike standard stretchers that force patients to lie flat, the Traversa’s innovative design offers adjustable seating, tilt, and recline features. This ensures your loved one enjoys a supportive, natural position that minimizes discomfort and prevents pressure sores.
Better Passenger Comfort
Equipped with Broda’s Comfort Tension Seating®, the Traversa molds precisely to the patient’s body—relieving pressure points and delivering a dignified, personalized ride.
Less Expensive Trips
Its efficient, low-maintenance design enables single-operator transfers, reducing labor costs and streamlining the process. Save money without compromising quality or safety.
Add-On Service
Stair Assistance
A dedicated two-person team with a specialized stair chair for safe stair navigation. Available for Door Through Door service and higher.
Two-Person Team
Every stair-assist trip uses two trained attendants — one guides from the top, one stabilizes from below. This is our mandatory safety protocol.
Specialized Stair Chair
Commercial-grade stair chair with multi-point harness, non-slip treads, and braking. The patient is fully secured before any movement.
Door Through Door & Above
Available for Door Through Door service and higher. Depending on the number of stairs, your trip may be upgraded to stretcher level — our stretcher crew comes with two people and is better equipped for stair navigation.
Our Proven Process
Dream Care Rides Proven Process®
D.R.E.A.M.™
Every ride follows our proven five-step process to ensure the highest standards of safety, reliability, and compassionate care.
Discovery
The Intake
We listen carefully and ask the right questions to fully understand each rider’s medical and mobility needs—stairs, oxygen, anxiety, bariatric support, and more—so every ride begins prepared, confident, and stress-free.
Reservation
The Booking
We secure the trip after payment is received and thoughtfully assign the right vehicle and care-ready team. You receive an immediate confirmation, giving you peace of mind long before pickup time.
Experience
The Ride
We deliver more than transportation—we deliver care. Our professional, uniformed drivers provide respectful door-through-door assistance, ensuring comfort, dignity, and safety from pickup to appointment.
Assurance
The Communication
We keep you confidently informed with proactive text updates and real-time tracking links—so you always know where your driver is and what to expect next.
Monitor
The Closeout
We complete every ride with care, confirming a safe handoff, ensuring the rider is settled comfortably, and tracking satisfaction to uphold the Dream Care Rides standard—every time.
Discovery
The Intake
We listen carefully and ask the right questions to fully understand each rider’s medical and mobility needs—stairs, oxygen, anxiety, bariatric support, and more—so every ride begins prepared, confident, and stress-free.
Reservation
The Booking
We secure the trip after payment is received and thoughtfully assign the right vehicle and care-ready team. You receive an immediate confirmation, giving you peace of mind long before pickup time.
Experience
The Ride
We deliver more than transportation—we deliver care. Our professional, uniformed drivers provide respectful door-through-door assistance, ensuring comfort, dignity, and safety from pickup to appointment.
Assurance
The Communication
We keep you confidently informed with proactive text updates and real-time tracking links—so you always know where your driver is and what to expect next.
Monitor
The Closeout
We complete every ride with care, confirming a safe handoff, ensuring the rider is settled comfortably, and tracking satisfaction to uphold the Dream Care Rides standard—every time.
How It Works
Simple, Fast & Transparent
From booking to billing, every step is designed for your ease and peace of mind.
Easy Booking
Use our streamlined online platform or call our friendly team. It's quick, hassle-free, and available anytime.
Prompt Pickup
Our professional drivers arrive on time and provide full assistance from start to finish.
Safe, Comfortable Transit
Enjoy a secure, personalized journey from your door to your destination.
Transparent Billing
Receive a clear, detailed invoice with no hidden charges.
Step by Step
Our Seamless Booking Process
Provide Passenger Details
Enter your name, contact info, date of birth, and specify your mobility status (Independent, Assisted, or Fully Dependent), including any bariatric needs.
Choose Your Service Type
Select from Ambulatory, Wheelchair, or Stretcher services. For wheelchair rides, indicate your wheelchair type; for stretcher rides, choose your equipment option (Broda Traversa or Conventional).
Share Trip Details
Provide pickup/drop-off addresses, dates, and times. Choose your route type (One Way, Round Trip, or Multi Stop). For return trips, select "Will Call", "Wait and Return" or "Scheduled Pickup" options.
Add Special Requirements
Inform us if you need extra help—stair assistance, oxygen support, additional equipment, or a specific wheelchair type.
Receive Your Quote
Get a detailed, clear cost breakdown including base fare, mileage, wait time fees, and any special charges.
Confirm & Prepay
Secure your booking via our encrypted payment system and receive an immediate confirmation email.
Our Core Values
What We D.R.I.V.E. For
Our values guide every ride, every partnership, and every decision we make as we grow into the nation's most trusted NEMT provider.
Dependability
We show up on time, every time. Our patients, facilities, and partners can count on us to deliver consistent, reliable service.
Respect
Every passenger deserves dignity and compassion. We treat each rider, family member, and partner with the utmost care and professionalism.
Integrity
Transparent pricing, honest communication, and ethical business practices. We do the right thing, even when no one is watching.
Voice
We listen to our passengers, partners, and team members. Feedback drives our continuous improvement and shapes our service.
Endurance
We are building for the long term. Through challenges and growth, we remain committed to our mission of compassionate care.
Our Vision
Becoming the Nation's Most Trusted NEMT Provider
Dream Care Rides is on a mission to deliver affordable, reliable ambulatory, wheelchair, and stretcher transportation services nationwide. Our proven D.R.E.A.M. process ensures consistent quality in every market we serve.
Illinois
ActiveChicago, Aurora, Joliet, Naperville, and 50+ cities
Indiana
ActiveHammond, Gary, South Bend, Valparaiso, and 8+ cities
Texas
ExpandingHouston, Dallas, San Antonio, Austin
Florida
ExpandingMiami, Jacksonville, Tampa, Orlando
California
ExpandingLos Angeles, San Diego, San Jose, San Francisco
New York
ExpandingNYC, Buffalo, Rochester, Syracuse
3-Year Vision
30+ states covered, 500+ cities served, with the same D.R.E.A.M. standard of care that makes us the preferred choice for patients, facilities, and health plans nationwide.
NEMT Guides & Resources
Expert Guides for Patients, Families & Facilities
Comprehensive resources to help you understand and navigate non-emergency medical transportation.
Complete Guide to NEMT
Everything you need to know about non-emergency medical transportation — types, costs, and how to book.
Read the Complete NEMT GuideNEMT for Dialysis Patients
How to set up reliable, recurring transportation to dialysis treatment 3x per week.
NEMT for Dialysis: Read MoreNEMT for Seniors
A guide for families arranging safe medical transportation for aging parents and loved ones.
NEMT for Seniors: Read MoreHow Much Does NEMT Cost?
Understand pricing factors, compare options, and learn how recurring plans save money.
Understand NEMT PricingGrow With Us
Ready to Partner?
Whether you manage a healthcare facility or need dedicated business transportation — there's a place for you in the Dream Care network.
MCO or Health Plan?
Add a credentialed, in-house NEMT provider to your network. Direct partnership — no middlemen.
- MA, Medicaid & D-SNP ready
- NPI, HIPAA & FIFCA compliant
- In-house fleet across IL & IN
Business Client?
Law firms, case managers, and corporate accounts get dedicated NEMT with Net-30 billing.
- PI & Workers Comp specialization
- Net-30 invoicing & flex billing
- HIPAA-compliant documentation
Healthcare Facility?
Dedicated NEMT for your patients. Online scheduling, account management, and proactive updates.
- SNFs, dialysis centers, hospitals
- Monthly invoicing & flex billing
- 98% on-time performance
Testimonials
What Our Clients Say
Real stories from passengers and families who trust Dream Care Rides.
Limited Time Offer
Get 10% Off Your First NEMT Ride
Enter your email to receive your discount code instantly.
FAQ
Common Questions
Booking, services, pricing, and what to expect.
How do I schedule a ride?
Click "Book Online" or call (708) 505-6994. Our team is available 24/7.
What if I need extra assistance during my ride?
We offer additional support such as stair assistance, oxygen support, bariatric equipment, and more—just let us know your needs during booking.
How is pricing structured?
Transparent private pay pricing. Detailed quote before confirming — base fare, mileage, extras. No hidden fees.
What vehicles do you use?
ADA-compliant sedans, SUVs, wheelchair vans with hydraulic lifts, and stretcher vehicles. All fully insured.
How far in advance should I book my ride?
48–72 hours recommended. Same-day bookings also available based on availability.
Do you offer round-trip service?
Yes! One Way, Round Trip, or Multi Stop. For returns, choose Scheduled, Will Call, or Wait and Return.
Get In Touch
Contact Us
Have questions or need further details? Our dedicated team is here to help.
At DreamCareRides, every journey is more than just transportation — it's our commitment to safe, reliable, and compassionate care.