What Counts as an Emergency?
Call 911 if you experience:
We provide NEMT for:
Dream Care Rides is a licensed NEMT provider. We do not provide emergency ambulance or paramedic services.
Licensed NEMT Provider · Available 24/7 · Serving Illinois & Indiana
Passenger Reviews
Sheree Clark
“My 86 yr old Mom spent over 40 days in a hospital and skilled nursing facility. I googled non emergency ambulance transportation and came across Dream Care Rides. The 2 men that picked up my Mom were the absolute best! Kind and courteous, careful mov...”
Read full review →KC
“Dream Care Rides is an excellent NEMT service for all ages and needs. I had a last minute procedure and could not find a friend to transport me. Dream Care Rides to the rescue. Their communication with me and the hospital was excellent. The driver wa...”
Read full review →Beatrice Ayiku
“I recently needed reliable transportation for medical appointments, and they exceeded my expectations in every way. The drivers are always professional, courteous, and right on time. From the moment I booked my first ride, I felt like I was in great ...”
Read full review →James Norton
“Driver Chijioke was great and took my wife to hospital to be admitted and went way beyond. I was sick with flu and could not take her. People at Dream Rides are great on time and go way beyond.”
Debra Woodson
“Dream Care Rides was EXCELLENT! The staff was kind, polite, attentive, and professional. They were prompt, and got me in and out of the house with no problem whatsoever. I will gladly call them again. Your help was a God send!”
Jennifer Phillips
“I am so grateful I found Dream Care Rides. The van was clean, the driver was very kind and helpful and they were prompt. I highly recommend them for anyone needing medical transportation.”
Medical transportation in Mount Prospect, IL is available through Dream Care Rides starting at $50–$60 (ambulatory), $60–$70 (wheelchair), or $350–$400 (stretcher) base per leg, plus mileage. Call (708) 505-6994 or book online for same-day and scheduled rides to Endeavor Health Northwest Community Hospital, Advocate Lutheran General Hospital, and 3 additional medical facilities, served from our Palatine base 25 min away.
Mount Prospect has no hospital inside village limits. Residents are split between three nearby campuses: Northwest Community Hospital in Arlington Heights to the north, Advocate Lutheran General in Park Ridge to the southeast, and Ascension Alexian Brothers in Elk Grove Village to the southwest. Which one you use depends on your doctors, and it is common for a Mount Prospect patient to have appointments at all three in the same month.
To book a medical ride from Mount Prospect, call (708) 505-6994 or schedule online at dreamcarerides.com/booking. We are primarily a private-pay provider. Medicaid accepted in select service areas — call (708) 505-6994 to check availability. We coordinate with discharge planners and case managers for facility-to-home and facility-to-facility transfers. Service is available seven days a week, including weekends and holidays; after-hours pickups carry a fee shown before you book.
Mount Prospect is a large, established village without a hospital of its own. That is not a crisis, since three good hospitals are nearby, but it means every hospital visit is a trip out of town, and the three campuses are in different directions.
Northwest Community Hospital, now part of Endeavor Health, is the closest for most residents, just north on Central Road in Arlington Heights. It is a Level II trauma center and Comprehensive Stroke Center. Advocate Lutheran General in Park Ridge, to the southeast, is a Level I trauma center with a children's hospital on campus. Ascension Alexian Brothers in Elk Grove Village, to the southwest, is a Level II trauma center with a separate rehabilitation hospital nearby on Beisner Road.
Patients follow their doctors, and doctors are affiliated with different systems. A Mount Prospect resident may see a cardiologist at Lutheran General, have surgery at Northwest Community and recover at Alexian Brothers rehab. Fixed-route transit connects some of these but not door to door, and not for someone in a wheelchair or on a stretcher.
We treat the three as one service area. Drivers from our Palatine base work all of them daily, and the pricing is the same per-leg structure whichever direction you are headed.
For families juggling appointments across systems, the practical step is to put each recurring visit on its own standing order. Therapy at one campus, dialysis at another and a monthly specialist visit at a third can run in parallel, and one call changes any of them without touching the rest.
Local Insight
Union Pacific Northwest line trains cross Main Street (Route 83) at grade in downtown Mount Prospect, and the gates can back traffic up along Northwest Highway. For pickups near downtown we plan around train times; Central Road and Golf Road are the usual routes toward the hospitals.
Our Palatine base is 25 min from Mount Prospect
Northwest suburban rides are dispatched from our Palatine base, about 12 miles from Mount Prospect, not from our Olympia Fields headquarters. Call (708) 505-6994 for your exact upfront quote.

Dream Care Rides provides door-to-door medical transportation in Mount Prospect, IL and surrounding areas.
800 W Central Rd, Arlington Heights, IL 60005
NEMT Drop-off Instructions
Northwest Community's main entrance is reached from Central Road in Arlington Heights, just north of the Mount Prospect line. We drop ambulatory riders and wheelchair users at that entrance and help them in. For stretcher releases, the unit or discharge desk tells us the room and the time beforehand so the crew can go straight up.
1775 Dempster St, Park Ridge, IL 60068
Level I trauma center southeast of Mount Prospect, with Advocate Children's Hospital – Park Ridge on campus.
800 Biesterfield Rd, Elk Grove Village, IL 60007
Level II adult and pediatric trauma center and Comprehensive Stroke Center southwest of Mount Prospect.
935 Beisner Rd, Elk Grove Village, IL 60007
Inpatient rehabilitation after stroke, injury or surgery. We handle transfers in from area hospitals and the trip home.
We provide standing-order dialysis transport for patients in Mount Prospect. Call once, set up your recurring schedule, and your ride is automatically booked for every session. No need to call before each appointment — your driver will be at your door on time, every time.
Mount Prospect dialysis riders are served from our Palatine base, about 25 minutes away, on standing orders timed to the chair. Units toward Arlington Heights, Des Plaines and Elk Grove Village are all regular stops.
Door-to-door sedan rides for passengers who can walk
$50–$60 base + mileage
ADA vans with hydraulic lifts and Q-Straint securement
$60–$70 base + mileage
For passengers who cannot sit upright during transport
$350–$400 base + mileage
Recurring standing orders for 3x/week sessions
$50–$60 base + mileage
Same-day discharge transport from all major hospitals
$50–$70 base + mileage
Door-through-door assistance for elderly passengers
$50–$70 base + mileage
Sedan rides for passengers who can walk
$50–$60
base + $3.00/mi after the first 3 miles
ADA vans with lifts & securement
$60–$70
base + $3.50/mi after the first 3 miles
For passengers who cannot sit upright
$350–$400
base + $6.00/mi after the first 5 miles
Prices shown are per leg (one way). Round trips are priced as two legs.
Service level affects pricing — factors include vehicle type, equipment needed, number of attendants, stairs, and time of day. Weekend rides add +$50 per leg; major holidays add a fee shown before you book.
Need oxygen (+$25) or a stair chair (+$40)? Let us know when booking. Estimate your cost or call (708) 505-6994 for an exact quote.
Get your exact price with our NEMT Cost Calculator
With no hospital in the village, Mount Prospect riders need a service that works all three nearby campuses, and ours does. Drivers come from our Palatine base, about 25 minutes away, so they know Central Road at Northwest Community, Dempster Street at Lutheran General and Biesterfield Road at Alexian Brothers. We carry ambulatory riders, wheelchair users in their own chairs, and stretcher patients with a two-person crew when they cannot sit or need lift assistance. Every leg is priced before you book. Families coordinating a parent's care across different hospitals can set up standing orders for each and manage them in one call. Reach us at (708) 505-6994.
| Feature | Dream Care Rides | Typical Chicago NEMT | Rideshare (Uber/Lyft) |
|---|---|---|---|
| Dispatches from | Our Palatine base (25 min from Mount Prospect) | Chicago (25-45 min away) | Nearest available driver |
| Wheelchair accessible | Yes — hydraulic lifts, Q-Straint securement | Varies by company | No |
| Stretcher transport | Yes — for patients who cannot sit | Some companies | No |
| Driver training | CPR-certified, patient assist, background-checked | Varies | Basic background check only |
| Upfront pricing | Yes — exact price before booking | Sometimes | Surge pricing possible |
| Standing orders | Yes — recurring dialysis, chemo, PT | Some companies | No |
| Door-through-door | Yes — driver assists to facility entrance | Curb-to-curb typical | Curb-to-curb only |
| Medicaid accepted | Select service areas — call to check | Often broker-dependent | Limited programs |
| Same-day available | Yes for ambulatory and wheelchair | Usually 24-48 hr notice | Yes |
| Hospital coordination | Driver checks in with discharge desk | Drop-off only | Drop-off only |
Reach our dispatch team at (708) 505-6994 or schedule instantly at dreamcarerides.com/booking. Available 7 days a week.
Tell us your Mount Prospect pickup address, destination, and whether you need ambulatory, wheelchair, or stretcher transport.
Receive your exact fare before confirming — no hidden fees, no surge pricing, no surprises.
Your CPR-certified driver arrives at your door with the right vehicle and assists you safely to your appointment.
In addition to Mount Prospect, IL, Dream Care Rides provides medical transportation to and from these nearby communities. Our drivers serve the entire Cook County region and know the roads, hospitals, and clinics in every neighborhood.
Call now or book online. Upfront pricing, no hidden fees, no broker authorization needed.

About the Author
Founder & CEO, Dream Care Rides
Otse founded Dream Care Rides to provide safe, dignified medical transportation for patients across Chicago and the south suburbs. Based in Olympia Fields, IL, Dream Care Rides operates a fleet of ADA-compliant vehicles serving 80+ communities across Illinois and Indiana.
Published: March 24, 2026
Last updated: Sep 28, 2026