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What Counts as an Emergency?
Call 911 if you experience:
We provide NEMT for:
Dream Care Rides is a licensed NEMT provider. We do not provide emergency ambulance or paramedic services.
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Your clients depend on you to connect them with the services they need. When transportation is the barrier between them and their medical care, Dream Care Rides is the provider you can count on.
Transportation is consistently identified as the number one social determinant of health barrier for vulnerable populations. When your clients cannot get to their medical appointments, the consequences compound rapidly: missed dialysis sessions become emergency room visits, skipped follow-ups become hospital readmissions, and unmanaged chronic conditions become crises.
The data is clear. Patients who miss medical appointments due to transportation barriers experience worse health outcomes, higher healthcare costs, and more emergency interventions. For social workers managing complex caseloads, solving the transportation problem is often the single most impactful intervention you can make.
Public transit is not an option for patients in wheelchairs, on stretchers, or with limited mobility. Rideshare services like Uber and Lyft do not provide the trained assistance, ADA-compliant vehicles, or door-through-door service that medically fragile patients need. And broker-dispatched NEMT often means long wait times, last-minute cancellations, and drivers who do not know how to safely assist patients.
Dream Care Rides solves this problem. We are a direct provider — not a broker — which means when you refer a client to us, you are referring them to the company that owns the vehicles, employs the drivers, and controls the quality of service from start to finish.
Every service level your clients might need, from ambulatory sedans to stretcher ambulettes, with the trained staff and equipment to transport them safely.
For clients who can walk and transfer independently. Sedan or SUV transport with door-through-door assistance from a trained driver.
For clients who use a wheelchair or have limited mobility. ADA-compliant vans with hydraulic lifts and Q-Straint securement systems.
For clients who cannot sit upright or are bed-bound. Ambulette vehicles with trained attendants and medical-grade stretchers.
For clients with recurring appointments such as dialysis three times a week or weekly therapy sessions. One setup call creates an automatic schedule.
For urgent medical appointments or unexpected discharge situations. We confirm same-day availability within 30 minutes of your call.
Our drivers assist your client from inside their home, through the facility entrance, and to the check-in desk. Not just curb-to-curb.
Many of your clients are enrolled in Medicaid managed care plans that include NEMT as a covered benefit. However, navigating the Medicaid NEMT system can be frustrating for both social workers and patients. Brokers like MTM and Modivcare often have long hold times, limited vehicle availability, and inconsistent driver quality.
Dream Care Rides also works directly with several Medicaid managed care organizations. If your client's plan includes us as an in-network provider, we can bill Medicaid directly. Call us at (708) 505-6994 to check eligibility.
The referral process is designed to be fast and simple. No portals, no forms, no logins. Just a phone call or email.
Determine whether your client needs ambulatory, wheelchair, or stretcher transport. Consider their mobility level, equipment needs, and whether they need a return trip.
Collect the patient’s name, pickup address, destination, appointment date and time, mobility level, and insurance status.
Call (708) 505-6994 or email info@dreamcarerides.com. Let our team know you are a social worker making a referral.
We confirm availability, assign a driver, provide an upfront price, and transport your client. You receive trip status updates.
Having this information ready when you call saves time and ensures your client gets matched with the right vehicle and driver.
Many of your clients need transport to the same location on a regular schedule. Dialysis patients need rides three times a week. Chemotherapy patients need weekly transport. Physical therapy patients need two to three trips per week for months.
Dream Care Rides offers standing orders that eliminate the need to call for every single trip. You call once, set up the schedule, and we handle every pickup and drop-off automatically. Your client gets consistent, reliable transport without any additional coordination from you.
To set up a standing order, call (708) 505-6994 and ask for our standing order team. We will build the schedule with you in a single call.
Call (708) 505-6994 or email info@dreamcarerides.com. Provide your client’s name, pickup address, destination, appointment time, and mobility level. We confirm availability within minutes. There is no formal referral form — a phone call is all it takes.
Yes. We offer standing orders for patients with recurring appointments like dialysis, chemotherapy, physical therapy, or wound care. One setup call covers weeks or months of reliable transport. Your client gets the same driver whenever possible for consistency and comfort.
Yes. Dream Care Rides works with Medicaid managed care organizations including Meridian, Molina, and Blue Cross Community. We can bill directly for eligible patients. For clients whose plan does not cover NEMT or who need trips outside their benefits, we offer competitive private pay rates.
We operate a fleet of wheelchair-accessible vans with hydraulic lifts and stretcher ambulettes with trained attendants. Tell our dispatch team the mobility level and any equipment needs when you call. We match the right vehicle to every patient.
Yes. We confirm same-day ambulatory and wheelchair transport within 30 minutes of your call. Stretcher transport is typically confirmed within 60 minutes depending on vehicle availability. For truly urgent situations, call us directly at (708) 505-6994.
We serve 80+ cities across the greater Chicago metropolitan area including Cook County, Will County, DuPage County, Lake County, and parts of northwest Indiana. Long-distance medical transport is also available for transfers between cities and states.
Call us now and we will schedule your client's transport while you are on the phone. Same-day availability for ambulatory and wheelchair.
Dream Care Rides Partnerships Team
The Dream Care Rides partnerships team works with social workers, discharge planners, and case managers across Illinois and Indiana. Contact us at (708) 505-6994 or info@dreamcarerides.com.