Transport Solutions for
Your Caseload
You manage complex caseloads with patients who need reliable, recurring medical transportation. Dream Care Rides handles the transport so you can focus on care coordination and patient outcomes.
What Case Managers Need to Know About Dream Care Rides
Dream Care Rides is a licensed, direct NEMT provider (NPI #1033989991) serving private pay patients primarily. Medicaid accepted in select service areas. We are not a broker. We own our vehicles, employ our drivers, and control the quality of every trip from dispatch to drop-off.
For case managers, this means you have a single point of contact for all of your patients' transportation needs. Whether a patient needs ambulatory transport to a doctor's appointment, a wheelchair van to dialysis three times a week, or a stretcher ambulette for a facility transfer, we handle it all with one phone call to (708) 505-6994.
We understand the realities of case management: large caseloads, complex patient needs, tight timelines, and the constant pressure to reduce no-shows and improve outcomes. Our services are designed to remove transportation as a variable in your care plans.
Coordinating Medicaid Transport
Many of your patients are enrolled in Medicaid managed care plans that include NEMT as a covered benefit. Dream Care Rides works alongside the Medicaid system to ensure your patients get the transport they need, when they need it.
Payment Options
- ✓ Private pay with upfront, transparent pricing
- ✓ Medicaid accepted in select service areas — call (708) 505-6994
- ✓ Prior authorization handling for stretcher transport when applicable
- ✓ Eligibility verification assistance
When to Use DCR Private Pay
- ✓ Broker transport is consistently unreliable
- ✓ Patient needs same-day or urgent transport
- ✓ Trip destination is not covered by Medicaid
- ✓ Patient or family prefers a known, reliable provider
Multi-Patient Coordination
Case managers with 20+ patients needing regular transport face a logistics challenge that most NEMT providers cannot handle efficiently. You need a single partner who can manage volume, maintain consistency, and provide visibility across your entire caseload.
Dream Care Rides assigns a dedicated coordinator to case managers with high-volume caseloads. Your coordinator becomes your single point of contact for all scheduling, changes, and issue resolution. Instead of calling dispatch for every patient, you work with one person who knows your caseload.
Dedicated Coordinator
One point of contact who knows your patients and your preferences
Caseload Dashboard
Trip confirmations, missed trip alerts, and monthly summary reports
Bulk Standing Orders
Set up recurring transport for your entire panel in one call
Standing Orders for Your Panel
Standing orders are the most efficient way to manage recurring transport for your caseload. One setup call per patient creates an automatic dispatch schedule that runs without any additional coordination from you.
For dialysis patients who need transport Monday, Wednesday, and Friday at 6:00 AM, the standing order ensures a driver is dispatched automatically. For therapy patients with twice-weekly appointments, the schedule adjusts to their treatment cadence. When appointments change, a single call to your coordinator updates the entire schedule.
What Standing Orders Include
- ✓ Automatic dispatch on schedule
- ✓ Consistent driver assignment
- ✓ Holiday and schedule adjustments
- ✓ Missed trip alerts to case manager
- ✓ Patient no-show notifications
- ✓ Monthly trip summary reports
Reporting and Accountability
Case managers need documentation. You need to know that your patients are actually getting to their appointments, and you need the records to prove it. Dream Care Rides provides three levels of reporting to keep you informed.
Trip Confirmations
After every trip, you receive a confirmation with the pickup time, drop-off time, driver name, and any notes from the ride. Sent via email within minutes of trip completion.
Missed Trip Alerts
If a patient is not available for pickup or cancels a scheduled ride, you receive an immediate alert. This helps you follow up with the patient and document the missed appointment.
Monthly Summaries
At the end of each month, you receive a comprehensive summary showing all completed trips, missed trips, scheduling changes, and utilization patterns for your entire caseload.
Frequently Asked Questions for Case Managers
How does Dream Care Rides handle payment?
Dream Care Rides is a private pay NEMT provider (NPI #1033989991) offering upfront, transparent pricing with no hidden fees. Medicaid accepted in select service areas — call (708) 505-6994 to check availability. For most patients, our competitive private pay rates ensure reliable, on-time transport without the delays associated with broker systems.
Can I set up standing orders for multiple patients at once?
Yes. Case managers with large caseloads can set up standing orders for multiple patients in a single coordination call. We build a recurring schedule for each patient based on their appointment cadence — dialysis three times a week, therapy twice a week, or monthly specialist visits. Each patient gets consistent, reliable transport without any additional scheduling work from you.
Do you provide trip reports for my records?
Yes. We provide three levels of reporting: real-time trip confirmations sent after each ride (pickup time, drop-off time, driver name), missed trip alerts sent immediately if a patient is not available for pickup, and monthly summary reports for your entire caseload showing completed trips, missed trips, and any scheduling changes.
What if my patient’s broker transport is unreliable?
When broker transport is unavailable, running late, or has repeatedly no-showed a patient, Dream Care Rides provides private pay transport as a reliable alternative. Many case managers use us for urgent trips or when broker quality is not meeting their patient’s needs. Call (708) 505-6994 to arrange same-day transport.
What is the minimum notice for scheduling a ride?
For ambulatory and wheelchair transport, we accept same-day requests and confirm within 30 minutes. For stretcher transport, we recommend 2–4 hours advance notice to ensure ambulette availability. For standing orders and recurring trips, we work from the schedule you set up — no repeated calls needed.
Can family members or patients call directly to book rides?
Yes. You can provide your patients or their families with our number at (708) 505-6994 to book rides directly. We note the referring case manager on the patient account so all trips are tracked under your caseload for reporting purposes.
Ready to Set Up Transport for Your Caseload?
Call us to set up standing orders, schedule one-time rides, or discuss how Dream Care Rides can support your patients.
Dream Care Rides Partnerships Team
The Dream Care Rides partnerships team supports case managers at MCOs, county agencies, and healthcare organizations across Illinois and Indiana. Contact us at (708) 505-6994 or info@dreamcarerides.com.