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What Counts as an Emergency?
Call 911 if you experience:
We provide NEMT for:
Dream Care Rides is a licensed NEMT provider. We do not provide emergency ambulance or paramedic services.
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You manage complex caseloads with patients who need reliable, recurring medical transportation. Dream Care Rides handles the transport so you can focus on care coordination and patient outcomes.
Dream Care Rides is a licensed, direct NEMT provider (NPI #1033989991) that works with both Medicaid managed care organizations and private pay patients. We are not a broker. We own our vehicles, employ our drivers, and control the quality of every trip from dispatch to drop-off.
For case managers, this means you have a single point of contact for all of your patients' transportation needs. Whether a patient needs ambulatory transport to a doctor's appointment, a wheelchair van to dialysis three times a week, or a stretcher ambulette for a facility transfer, we handle it all with one phone call to (708) 505-6994.
We understand the realities of case management: large caseloads, complex patient needs, tight timelines, and the constant pressure to reduce no-shows and improve outcomes. Our services are designed to remove transportation as a variable in your care plans.
Many of your patients are enrolled in Medicaid managed care plans that include NEMT as a covered benefit. Dream Care Rides works alongside the Medicaid system to ensure your patients get the transport they need, when they need it.
Case managers with 20+ patients needing regular transport face a logistics challenge that most NEMT providers cannot handle efficiently. You need a single partner who can manage volume, maintain consistency, and provide visibility across your entire caseload.
Dream Care Rides assigns a dedicated coordinator to case managers with high-volume caseloads. Your coordinator becomes your single point of contact for all scheduling, changes, and issue resolution. Instead of calling dispatch for every patient, you work with one person who knows your caseload.
One point of contact who knows your patients and your preferences
Trip confirmations, missed trip alerts, and monthly summary reports
Set up recurring transport for your entire panel in one call
Standing orders are the most efficient way to manage recurring transport for your caseload. One setup call per patient creates an automatic dispatch schedule that runs without any additional coordination from you.
For dialysis patients who need transport Monday, Wednesday, and Friday at 6:00 AM, the standing order ensures a driver is dispatched automatically. For therapy patients with twice-weekly appointments, the schedule adjusts to their treatment cadence. When appointments change, a single call to your coordinator updates the entire schedule.
Case managers need documentation. You need to know that your patients are actually getting to their appointments, and you need the records to prove it. Dream Care Rides provides three levels of reporting to keep you informed.
After every trip, you receive a confirmation with the pickup time, drop-off time, driver name, and any notes from the ride. Sent via email within minutes of trip completion.
If a patient is not available for pickup or cancels a scheduled ride, you receive an immediate alert. This helps you follow up with the patient and document the missed appointment.
At the end of each month, you receive a comprehensive summary showing all completed trips, missed trips, scheduling changes, and utilization patterns for your entire caseload.
Dream Care Rides is an enrolled NEMT provider (NPI #1033989991) that works with Medicaid managed care organizations including Meridian, Molina, Blue Cross Community, and others. We can bill Medicaid directly for eligible patients, handle prior authorization for stretcher transport, and coordinate with plan-specific requirements. For patients whose plans do not include us as in-network, we offer competitive private pay rates.
Yes. Case managers with large caseloads can set up standing orders for multiple patients in a single coordination call. We build a recurring schedule for each patient based on their appointment cadence — dialysis three times a week, therapy twice a week, or monthly specialist visits. Each patient gets consistent, reliable transport without any additional scheduling work from you.
Yes. We provide three levels of reporting: real-time trip confirmations sent after each ride (pickup time, drop-off time, driver name), missed trip alerts sent immediately if a patient is not available for pickup, and monthly summary reports for your entire caseload showing completed trips, missed trips, and any scheduling changes.
We work alongside MTM, Modivcare, and other Medicaid transportation brokers. When broker transport is unavailable, running late, or has repeatedly no-showed a patient, Dream Care Rides provides private pay transport as a reliable supplement. Many case managers use us for urgent trips or when broker quality is not meeting their patient’s needs.
For ambulatory and wheelchair transport, we accept same-day requests and confirm within 30 minutes. For stretcher transport, we recommend 2–4 hours advance notice to ensure ambulette availability. For standing orders and recurring trips, we work from the schedule you set up — no repeated calls needed.
Yes. You can provide your patients or their families with our number at (708) 505-6994 to book rides directly. We note the referring case manager on the patient account so all trips are tracked under your caseload for reporting purposes.
Call us to set up standing orders, schedule one-time rides, or discuss how Dream Care Rides can support your patients.
Dream Care Rides Partnerships Team
The Dream Care Rides partnerships team supports case managers at MCOs, county agencies, and healthcare organizations across Illinois and Indiana. Contact us at (708) 505-6994 or info@dreamcarerides.com.