What Is the Medicaid NEMT No-Show Policy in Illinois?

What counts as a no-show

A no-show is typically recorded when (a) the NEMT vehicle arrives within the agreed pickup window, (b) the driver waits the required grace period, and (c) the member does not appear and has not cancelled in advance. Every Illinois MCO has its own definition, but the structure is similar. See our Medicaid NEMT coverage guide for the broader rules.

Why it matters

Repeated no-shows raise red flags for the MCO and broker. They can slow future authorizations and, in some plans, prompt a member services follow-up. Provider-side documentation of no-shows is part of the broader billing workflow described in our Medicaid NEMT billing guide.

How to avoid no-shows

• ✓Cancel as soon as you know you cannot ride (the earlier, the better).
• ✓Confirm your pickup time and address the day before each trip.
• ✓Be ready 10-15 minutes before the pickup window opens.
• ✓If something changes, call the broker or NEMT provider immediately.