How Far in Advance Do I Need to Book an NEMT Ride?

Lead time by payer

Medicaid (broker-arranged): 48-72 hours is standard. Some Illinois MCOs accept urgent requests within 24 hours for covered conditions. See our Medicaid NEMT coverage guide for details.

Private pay: Often same-day for ambulatory and wheelchair rides if capacity is available. Booking earlier (24-48 hours) gives you better pricing because the provider can optimize routing, as explained in our cost guide.

Lead time by service type

• Ambulatory (sedan): Same-day to 24 hours.
• Wheelchair (ADA van): 24-48 hours preferred; same-day possible.
• Stretcher / gurney: 72+ hours when Medicaid prior authorization applies.
• Recurring schedules: Set up once, 1-2 weeks in advance.

What to do next

• ✓Book recurring schedules as soon as they are known.
• ✓For Medicaid, call the broker 48-72 hours ahead.
• ✓For same-day needs, call Dream Care Rides at (708) 505-6994.