Premium Add-On Service
Companion Service — More Than a Ride
A trained companion who stays with your loved one through the entire medical appointment. From check-in to checkout, they are never alone.
What Is Companion Service?
Companion service goes beyond transportation. It is a complete support system for your loved one, from pickup through the medical appointment and back home.
Transportation
We pick you up from your home and drive you safely to your medical appointment. Door-through-door service from the moment we arrive.
In-Appointment Support
Your companion stays through the entire medical visit. They help with check-in, navigate the facility, and take notes on doctor instructions.
Return Home Safely
After the appointment, we bring you back home with care notes and any prescriptions. Your family gets a full update on how it went.
Who Benefits From Companion Service?
Companion service is designed for patients and families who need an extra layer of support during medical visits.
Elderly Patients Living Alone
Seniors who live independently often have no one to accompany them to appointments. Our companion fills that gap so they are never alone at the doctor.
Patients With Cognitive Challenges
For patients with dementia, Alzheimer's, or other cognitive conditions, a companion provides a calm, reassuring presence and ensures they follow through with the full visit.
Patients Anxious About Appointments
Medical visits can be stressful. Having a companion by their side reduces anxiety, provides comfort, and helps the patient feel supported throughout the experience.
Family Caregivers Who Can't Be There
Work, distance, or other responsibilities can keep you from attending. Our companion acts as your trusted representative so your loved one is never unaccompanied.
What Your Companion Does
A step-by-step look at everything your companion handles during a medical appointment.
Assists With Check-In and Paperwork
Your companion helps the patient check in at the front desk, fill out forms, provide insurance information, and ensure the appointment is properly registered.
Navigates the Facility
Medical buildings can be confusing. The companion finds the right department, guides the patient through hallways and elevators, and gets them to the correct waiting area.
Stays During the Appointment
The companion waits in the waiting room or accompanies the patient into the exam room if permitted. The patient is never left alone at any point during the visit.
Takes Notes on Doctor Instructions
Important details are easy to forget. The companion writes down doctor instructions, medication changes, follow-up recommendations, and any other key information from the visit.
Helps Schedule Follow-Up Appointments
Before leaving the facility, the companion helps the patient schedule any follow-up visits at the front desk so nothing falls through the cracks.
Communicates Details to Family
After the appointment, the companion relays key details to a designated family member including doctor instructions, follow-up dates, prescription information, and how the patient is feeling.
Assists With Prescriptions if Needed
If the doctor writes a new prescription, the companion can assist with stopping at a pharmacy on the way home so the patient has their medication in hand before returning.
For Family Caregivers
When You Can't Be There, We Are
You want to be at every appointment. But work, distance, and life get in the way. The guilt of not being there is real, and you worry about what happens when no one advocates for your loved one.
Our companions step in as your trusted representative. They make sure your loved one is seen, heard, and cared for. They take notes so you know exactly what the doctor said. They call you after the visit with a full update.
You do not have to choose between your responsibilities and your loved one's care. We bridge that gap for you.
Works With All Service Levels
Companion service can be added to any transportation type. No matter how your loved one travels, a companion can be there.
Ambulatory
For patients who can walk independently or with minimal assistance. The companion rides along, assists at the facility, and stays through the appointment.
Wheelchair
For patients who use a wheelchair. The companion helps with wheelchair transfers at the facility, navigates accessible routes, and provides full appointment support.
Stretcher
For patients who require stretcher transport. The companion coordinates with the two-person stretcher crew and provides appointment support at the facility.
Companion Service FAQs
What is a companion service?
Companion service is a premium add-on where a trained escort accompanies your loved one to their medical appointment. The companion helps with check-in, stays during the visit, takes notes on doctor instructions, and reports back to family afterward.
What does the companion do during the appointment?
The companion assists with check-in and paperwork, navigates the facility to find the right department, stays in the waiting room or with the patient during the appointment, takes notes on doctor instructions, helps schedule follow-up appointments, and can assist with picking up prescriptions afterward.
How much does companion service cost?
Companion service is an add-on fee on top of your base trip rate. The cost depends on the expected appointment duration. You will receive a clear quote when you book. There are no hidden charges.
Can the companion help with check-in?
Yes. The companion assists with check-in at the front desk, helps fill out paperwork, provides insurance information you have supplied, and ensures the patient is properly registered for their appointment.
Does the companion stay during the entire appointment?
Yes. The companion remains at the facility for the entire duration of the appointment. They wait in the waiting room or accompany the patient into the exam room if the patient and medical staff allow it.
Is companion service available for patients with dementia?
Absolutely. Companion service is especially valuable for patients with dementia or Alzheimer's. The companion provides a calm, reassuring presence, helps communicate with medical staff, and ensures the patient follows through with the full appointment.
Can the companion communicate appointment details to my family?
Yes. After the appointment, the companion can relay key details to a designated family member, including doctor instructions, follow-up appointment dates, prescription information, and any other relevant notes from the visit.
Does Medicaid cover companion service?
Coverage varies by plan. Some Medicaid managed care plans cover escort or attendant services as part of non-emergency medical transportation benefits. Contact your plan or call us and we can help determine your coverage.
How do I book companion service?
You can add companion service when booking online or by calling us at (708) 505-6994. Just mention that you need a companion and provide the expected appointment duration so we can assign the right team member.
Can I use companion service for recurring appointments?
Yes. Many of our patients use companion service on a recurring basis for dialysis, chemotherapy, physical therapy, and other regular appointments. We can set it up on every scheduled trip automatically.
Book Companion Service for Your Next Appointment
Add a companion when booking online or by phone. Let us know the expected appointment duration so we assign the right team member.