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Our services

At Dream Care Rides, we understand the indispensable role of timely and reliable transportation in the healthcare continuum. Our range of services is designed to ensure that the journey to and from medical facilities is as seamless as the care you receive.

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Our Transport Services

Service Highlights

Excellence in every journey, ensuring comfort, safety, and care with Dream Care Rides.

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Trained & Certified Drivers

The backbone of our service is our dedicated team of drivers. Each driver undergoes rigorous training and certification processes, ensuring they are well-equipped to handle medical transportation with empathy and skill. 

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Advance Safety Measures

Safety is our utmost priority. Our vehicles are equipped with the latest safety features and are regularly inspected. This is complemented by our drivers' training, ensuring that every journey is safe from start to finish. 

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Timely Service

We understand the importance of punctuality, especially when it concerns medical appointments. Our advanced scheduling and route planning systems guarantee that you reach your destination on time.

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Specialized Care

At Dream Care Rides, we recognize the diverse needs of our clients. From patients requiring additional support due to mobility challenges to those with specific medical conditions, our service is tailored to provide specialized care for every individual. 

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Seamless Booking Experience

With our intuitive platform, booking a ride is effortless. Whether you prefer to schedule through our website, mobile application, or a simple phone call, we ensure a hassle-free booking process.

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24/7 Customer Support

Questions or concerns? Our dedicated customer support team is available around the clock, ensuring that you always have someone to assist you. 

DreamCare Rides: 6-Step Booking Process

Step 1: Provide Passenger Details

Share essential details about the passenger to start the booking process:

  • Name, contact information, and date of birth.
  • Mobility status: Independent, Assisted, or Fully Dependent.
  • Weight: Confirm if bariatric accommodations are required.

Step 2: Choose Your Trip Type

Select the most suitable trip type and assistance level:

  • Trip Type: Ambulatory, Wheelchair (XL or Broda), or Stretcher.
  • Service Level:
    • Curb-to-Curb: Basic help to and from the vehicle.
    • Door-to-Door: Guidance from the door to the vehicle and destination.
    • Door-Through-Door: Full assistance, including navigating stairs.

Step 3: Share Trip Details

Provide complete details for the initial trip and return (if applicable):

  • Leg A (Initial Trip): Pickup address, drop-off address, date, pickup time, and appointment time.
  • Route Type: One Way, Round Trip, or Multi-Stop.
  • Leg B (Return Trip): Return pickup and drop-off addresses, date, and pickup time.
  • Return Options:
    • Will Call: Notify us when ready, and we’ll dispatch a driver within one hour.
    • Wait and Return: The driver stays on-site for an immediate return service.

Step 4: Add Special Requirements

Let us know any special needs to customize your trip:

  • Stair Assistance: Number of steps and required equipment.
  • Oxygen Support: Indicate if oxygen is required for transit.
  • Bariatric Needs: Confirm space or equipment, such as XL wheelchairs.
  • Passengers/Attendants: Specify if others will accompany the passenger.
  • Requires Wheelchair: Confirm if one is needed from DreamCare Rides.

Step 5: Receive Your Quote

We’ll calculate a transparent cost breakdown based on your trip:

  • Base fare, mileage rates, and wait time fees.
  • Special requirements, such as equipment or assistance.
  • Receive a detailed estimate before confirming payment.

Step 6: Confirm and Prepay

Finalize your booking with our secure payment process:

  • Complete payment via credit/debit cards or online payment options.
  • Receive a confirmation email with all trip details provided.