What Counts as an Emergency?
Call 911 if you experience:
We provide NEMT for:
Dream Care Rides is a licensed NEMT provider. We do not provide emergency ambulance or paramedic services.
Licensed NEMT Provider · Available 24/7 · Serving Illinois & Indiana
Passenger Reviews
Sheree Clark
“My 86 yr old Mom spent over 40 days in a hospital and skilled nursing facility. I googled non emergency ambulance transportation and came across Dream Care Rides. The 2 men that picked up my Mom were the absolute best! Kind and courteous, careful mov...”
Read full review →KC
“Dream Care Rides is an excellent NEMT service for all ages and needs. I had a last minute procedure and could not find a friend to transport me. Dream Care Rides to the rescue. Their communication with me and the hospital was excellent. The driver wa...”
Read full review →Beatrice Ayiku
“I recently needed reliable transportation for medical appointments, and they exceeded my expectations in every way. The drivers are always professional, courteous, and right on time. From the moment I booked my first ride, I felt like I was in great ...”
Read full review →James Norton
“Driver Chijioke was great and took my wife to hospital to be admitted and went way beyond. I was sick with flu and could not take her. People at Dream Rides are great on time and go way beyond.”
Debra Woodson
“Dream Care Rides was EXCELLENT! The staff was kind, polite, attentive, and professional. They were prompt, and got me in and out of the house with no problem whatsoever. I will gladly call them again. Your help was a God send!”
Jennifer Phillips
“I am so grateful I found Dream Care Rides. The van was clean, the driver was very kind and helpful and they were prompt. I highly recommend them for anyone needing medical transportation.”
Medical transportation in Hoffman Estates, IL is available through Dream Care Rides starting at $50–$60 (ambulatory), $60–$70 (wheelchair), or $350–$400 (stretcher) base per leg, plus mileage. Call (708) 505-6994 or book online for same-day and scheduled rides to Ascension Saint Alexius, Ascension Alexian Brothers Behavioral Health Hospital, and 3 additional medical facilities, served from our Palatine base 15 min away.
Hoffman Estates is about 15 minutes from our Palatine base, so riders here get a driver who is already in the northwest suburbs rather than one coming up from Olympia Fields. The village's own hospital, Ascension Saint Alexius on Barrington Road, is a Level II trauma center with a women and children's building on the same campus. The village is long and spread out along I-90, which makes the distance from a western subdivision to the hospital longer than people expect.
To book a medical ride from Hoffman Estates, call (708) 505-6994 or schedule online at dreamcarerides.com/booking. We are primarily a private-pay provider. Medicaid accepted in select service areas — call (708) 505-6994 to check availability. We coordinate with discharge planners and case managers for facility-to-home and facility-to-facility transfers. Service is available seven days a week, including weekends and holidays; after-hours pickups carry a fee shown before you book.
Dream Care Rides runs two bases: our headquarters in Olympia Fields for the south suburbs and a second base in Palatine for the northwest. Hoffman Estates is about six miles from Palatine, roughly a 15-minute drive, which puts it among the closest communities to that base.
That proximity changes what we can do. A Saint Alexius discharge that moves from 2 PM to 4 PM is a small adjustment when the driver is nearby, not a two-hour problem. A dialysis session that runs long does not strand the rider. Same-day requests are more realistic here than in far-flung suburbs, though they still depend on drivers being available.
Hoffman Estates itself is a long village. It stretches along I-90 from the Schaumburg line past Route 59, with subdivisions a fair distance from Barrington Road. A rider in the western neighborhoods may be closer to Advocate Sherman in Elgin than to Saint Alexius, and some choose it for that reason. We go to whichever hospital your doctor uses.
The village also has a behavioral health hospital on Moon Lake Boulevard, with day programs that need a ride every weekday for weeks. Those riders benefit most from a nearby base, because the pickup is the same every day and the driver can be too.
Hoffman Estates riders also cross into neighboring systems. Northwest Community Hospital in Arlington Heights is a Level II trauma center and Comprehensive Stroke Center, and some of its specialists see patients from the village. From Palatine, that trip is a short hop in either direction.
Local Insight
Barrington Road is the main north–south route to Saint Alexius and gets heavy near the I-90 interchange at rush hour. Higgins Road (Route 72) and Golf Road carry east–west trips toward Schaumburg and Arlington Heights; we use them to avoid the tollway for short hops.
Our Palatine base is 15 min from Hoffman Estates
Northwest suburban rides are dispatched from our Palatine base, about 6 miles from Hoffman Estates, not from our Olympia Fields headquarters. Call (708) 505-6994 for your exact upfront quote.

Dream Care Rides provides door-to-door medical transportation in Hoffman Estates, IL and surrounding areas.
1555 Barrington Rd, Hoffman Estates, IL 60169
NEMT Drop-off Instructions
Saint Alexius is on Barrington Road. The campus has the main hospital and a separate women and children's building, so tell us which one you are going to. Ambulatory and wheelchair riders are dropped at the main entrance of that building; stretcher pickups are lined up in advance with the unit or discharge desk.
1650 Moon Lake Blvd, Hoffman Estates, IL 60169
Inpatient, partial hospitalization and intensive outpatient programs, including eating disorder and OCD treatment. Day-program patients often need a daily ride.
800 W Central Rd, Arlington Heights, IL 60005
Level II trauma center and Comprehensive Stroke Center northeast of Hoffman Estates.
1425 N Randall Rd, Elgin, IL 60123
Level II trauma center west of Hoffman Estates, known for heart care, with a birthing center and neonatal intensive care nursery.
We provide standing-order dialysis transport for patients in Hoffman Estates. Call once, set up your recurring schedule, and your ride is automatically booked for every session. No need to call before each appointment — your driver will be at your door on time, every time.
Hoffman Estates dialysis riders are dispatched from our Palatine base, about 15 minutes away, on standing orders set to their chair time. That short distance helps when a treatment runs long and the return pickup has to move.
Door-to-door sedan rides for passengers who can walk
$50–$60 base + mileage
ADA vans with hydraulic lifts and Q-Straint securement
$60–$70 base + mileage
For passengers who cannot sit upright during transport
$350–$400 base + mileage
Recurring standing orders for 3x/week sessions
$50–$60 base + mileage
Same-day discharge transport from all major hospitals
$50–$70 base + mileage
Door-through-door assistance for elderly passengers
$50–$70 base + mileage
Sedan rides for passengers who can walk
$50–$60
base + $3.00/mi after the first 3 miles
ADA vans with lifts & securement
$60–$70
base + $3.50/mi after the first 3 miles
For passengers who cannot sit upright
$350–$400
base + $6.00/mi after the first 5 miles
Prices shown are per leg (one way). Round trips are priced as two legs.
Service level affects pricing — factors include vehicle type, equipment needed, number of attendants, stairs, and time of day. Weekend rides add +$50 per leg; major holidays add a fee shown before you book.
Need oxygen (+$25) or a stair chair (+$40)? Let us know when booking. Estimate your cost or call (708) 505-6994 for an exact quote.
Get your exact price with our NEMT Cost Calculator
Because our Palatine base is about six miles away, Hoffman Estates gets northwest-suburb drivers who know Barrington Road, Higgins Road and the Saint Alexius campus. That shortens waits for discharges and makes it easier to adjust a pickup when a treatment runs long. We run ambulatory rides, ramp vans for riders who stay in their own wheelchair, and stretcher transport with a two-person crew for patients who are bed-bound or need a lift-assisted transfer. Riders in partial hospitalization programs at the behavioral health hospital on Moon Lake Boulevard can book daily rides as a standing order. Prices are per leg and shown before you book. Call (708) 505-6994 and give us the pickup address.
| Feature | Dream Care Rides | Typical Chicago NEMT | Rideshare (Uber/Lyft) |
|---|---|---|---|
| Dispatches from | Our Palatine base (15 min from Hoffman Estates) | Chicago (25-45 min away) | Nearest available driver |
| Wheelchair accessible | Yes — hydraulic lifts, Q-Straint securement | Varies by company | No |
| Stretcher transport | Yes — for patients who cannot sit | Some companies | No |
| Driver training | CPR-certified, patient assist, background-checked | Varies | Basic background check only |
| Upfront pricing | Yes — exact price before booking | Sometimes | Surge pricing possible |
| Standing orders | Yes — recurring dialysis, chemo, PT | Some companies | No |
| Door-through-door | Yes — driver assists to facility entrance | Curb-to-curb typical | Curb-to-curb only |
| Medicaid accepted | Select service areas — call to check | Often broker-dependent | Limited programs |
| Same-day available | Yes for ambulatory and wheelchair | Usually 24-48 hr notice | Yes |
| Hospital coordination | Driver checks in with discharge desk | Drop-off only | Drop-off only |
Reach our dispatch team at (708) 505-6994 or schedule instantly at dreamcarerides.com/booking. Available 7 days a week.
Tell us your Hoffman Estates pickup address, destination, and whether you need ambulatory, wheelchair, or stretcher transport.
Receive your exact fare before confirming — no hidden fees, no surge pricing, no surprises.
Your CPR-certified driver arrives at your door with the right vehicle and assists you safely to your appointment.
In addition to Hoffman Estates, IL, Dream Care Rides provides medical transportation to and from these nearby communities. Our drivers serve the entire Cook County region and know the roads, hospitals, and clinics in every neighborhood.
Call now or book online. Upfront pricing, no hidden fees, no broker authorization needed.

About the Author
Founder & CEO, Dream Care Rides
Otse founded Dream Care Rides to provide safe, dignified medical transportation for patients across Chicago and the south suburbs. Based in Olympia Fields, IL, Dream Care Rides operates a fleet of ADA-compliant vehicles serving 80+ communities across Illinois and Indiana.
Published: March 24, 2026
Last updated: Sep 30, 2026